Data handling at ScaleBooth

How the product uses the information you provide.

This is an operational overview for early access. Contact support@scalebooth.com to discuss your requirements before supplying customer information.

Business information and conversations

Knowledge sources, conversations, captured leads and configured actions are stored to operate your business agent and dashboard. Relevant knowledge and conversation content are sent to the configured AI service to generate responses.

Connected services

Email delivery uses MailerSend when configured. Booking and commerce connections use Cal.com and Shopify only for the authorized workflows. Each connected service also has its own terms and data practices.

Documents and access

The current upload path supports text-based PDFs up to 10 MB. New original PDFs are stored in a private object storage bucket, and downloading an original requires authorized access to its business. Earlier uploads may have extracted text only. Saved integration credentials are encrypted.

Deletion and backups

Deleting a knowledge source removes it from the active knowledge inventory and attempts to remove its stored original. Temporary storage failures can defer file cleanup. Recovery backups can retain earlier records until the configured retention period expires. Contact support about broader account or customer-data deletion requests.

Your choices

You choose the business sources, notification address and channels to connect. Avoid uploading information that your business is not authorized to use. For more detail about providers or a proposed deployment, contact support.