Refund Policy
We want billing to be straightforward. This policy explains when a ScaleBooth subscription purchase may be refunded and how to request one.
1. First paid purchase
You may request a refund of your first paid ScaleBooth subscription charge within 14 days of the purchase date. Send the request from the email address associated with the account to support@scalebooth.com.
2. Renewals
Subscription renewals are generally non-refundable once the new billing period has started. We will review duplicate charges, billing errors and exceptional circumstances, and we will provide any refund required by applicable consumer law.
You can cancel a subscription to prevent future renewals. Cancellation does not by itself reverse a payment that has already been processed.
3. Usage-based or third-party charges
If ScaleBooth introduces metered usage, paid add-ons or pass-through third-party charges, amounts already consumed or incurred may be non-refundable unless required by law or stated otherwise at purchase.
4. Lemon Squeezy as Merchant of Record
Lemon Squeezy processes the payment and is responsible for transaction-level tax, refunds and chargebacks. An approved ScaleBooth refund may therefore be processed through Lemon Squeezy and returned to the original payment method.
Lemon Squeezy also reserves the right to issue a refund within 60 days of purchase in certain circumstances, including to prevent chargebacks. Its payment and buyer terms may therefore apply in addition to this policy.
5. How to request a refund
Email support@scalebooth.com with:
- the email address used for your ScaleBooth account;
- the order or invoice information, if available; and
- a short explanation of the issue.
Approved refunds are returned through the original payment provider. The time for the funds to appear depends on the payment method and financial institution.
6. Chargebacks
If you believe a charge is incorrect, please contact us first so we can investigate. This does not limit any legal right you may have to dispute a transaction with your payment provider.
7. Consumer rights
Nothing in this policy excludes or restricts refund, cancellation or other consumer rights that cannot legally be waived in your country or region.